State Farm® Insurance Agent John Fortier
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jane LaPlante
December 11, 2024
"I had a very pleasant experience with Anne at State Farm. I saved quite a bit a year switching my auto and home insurance to State Farm. Excellent customer service!! Thanks so much!!!"
"We’re honored & thankful for your remarks directed to Anne and State Farm. Anne is the senior team member with 38 years of great service to our customers. Thank you for your business and hope you will let us know if there is anything more, we can do for you. Welcome back. "
Braden Rancourt
October 24, 2024
"The process was amazing and seamless. Anne was fantastic. In less than an hour, I saved nearly $4,000 dollars a year by switching my auto and home insurance from Liberty to State Farm."
"We appreciate both your new business and praise for Anne. Anne tells me you drive by each day but following your prior insurers significant rate increase you followed your instincts, that being instead of driving by to call in and find out why. I think you will also appreciate that Anne will also take care of you after the sale. Our licensed staff hold 100 years of " good neighbor" service within my office. Thank you for sharing your experience and message. "
Mark Radziszewski
September 6, 2024
"Started out a little frustrated, but once Anne understood my urgency, the State Farm Team got me what I needed very quickly. Thank you for the great customer service."
"I appreciate your thoughts, Mark. Experience counts and I thanked Anne for her work on your behalf. Please feel comfortable with Kristal & Alek as well. Combined, they hold 94 years of State Farm licensed experience within this agency. Thank you for doing business with us & we value your trust."
Nancy Case
August 5, 2024
"I am not happy with the constant increase in prices."
"Rate increases are in the mix these days regardless of the insurer. We hope that when your new carrier causes you to compare you will reconsider State Farm and give our Drive Safe & Save discount program a test drive with savings up to 35%. "
Jeff Cook
March 27, 2024
"Very rarely do I take the time to remark about the entities that I have had successful transactions with but I am uniquely qualified and compelled to do so in this particular case. Over the decades I have experienced superior customer/client interactions to include a long enduring relationship with the John Fortier State Farm Insurance Agency in Waterville even reaching back to the days of John's late father Malcom Fortier. In the rare instances that I have had claims and required their services and in particular the same knowledgeable loyal and devoted staff that have been at the agency for over three decades and have always been highly motivated, accommodating and forthright. "Like a Good Neighbor State Farm is There" Is not just another marketing slogan but is truly a function of their personas. John, Alek, Ann and Kristal are phenomenal personalities, rendering great service for which translates into great results. I factually can not say that all State Farm Agencies deserve such accolades but what I truly can say is that the John Fortier State Farm Agency in Waterville is way above their insurance contemporaries!"
"Jeff-Your decades and accolades are well received and greatly appreciated. You also disclose our ages with your mention of my father Malcolm. He was a great mentor and example to follow. When you talk about Anne, Kristal and Alek you are correct. The 1st name basis and known greetings by the same folks every time you call or stop in provides assurance that your business is valued and protected in todays world of impersonal 1 800 +1,2,3 extensions. I appreciate great customer service as you do and trust your judgement for our continued relationship. Thanks a million for your ongoing trust, friendship and trust in our Agency. I hope to see you soon!"
Lisa Sweet
February 16, 2024
"I have been a customer with John Fortier State Farm all of my adult life - and just today added my son to the auto insurance! Everyone there has always been so wonderful - extremely responsive and very knowledgeable!"
"Lisa-We put great value in your loyalty & relationship with the Agency. Anne, Kristal & Alek are at the heart of it with their ability to connect & provide the best insurance value for customers like you. Thank you"
Will Smith
November 11, 2023
"Excellent service! Great staff."
"Thank you Will. We have a small yet very experienced crew. Between Anne, Kristal & Alek almost 90 years of licensed State Farm service to our customers without counting my 43 years. "
Jason Maxwell
September 20, 2023
"Kristal and Anne are the best! 5 stars!"
"Jason-Thank you for mentioning Anne & Kristal. Their abilities, knowledge of State Farm coupled with their people skills makes everyone's day start of well. Thank you for thinking of us."
Gary Gray
September 11, 2023
"Great service"
Gary Gray
September 6, 2023
"Great service"
"With excellent customers like you Gary it is easy to offer great service. Thank you for thinking of my wonderful staff."
Steve MacKnight
August 30, 2023
"John Fortier’s team offers great customer service!"
Kevin Simpson
June 30, 2023
"I've been with John Fortier State Farm Agency for 36 years. They're helpful, professional, and willing to go the extra mile when you need them most. I'd recommend them to anyone."
"You and your folks are the best. We all try to live up to your expectations and our "Good Neighbor" adage. Thank you Kevin"
Jamie Vanvliet
November 30, 2022
"Easy going always available good prices"
Denise .j
October 6, 2022
"The John Fortier group has gone above and beyond for me..for many years"
"Well Denise It is nice to know that both Anne , Kristal, Alek & I really appreciate your complement and hope for many more years of service to you"
Tom Casavant
June 21, 2022
"Easy to communicate with and excellent service! I would highly recommend them."
Tonia Tibbetts
May 22, 2022
"I love this office; staff is always very helpful and responsive. Great service and great value."
"Well thank you Tonia, My staff and I appreciate your loyalty, business and kind thoughts."
Jared & Faith Poirier
May 4, 2022
"Kristal helped us find the exact coverage we needed for our home with fast friendly service! Highly recommend!!"
Dennis Bowman
April 12, 2022
"Great people, John is a stand up guy. Great company"
Dana Southworth
February 28, 2022
"Professional, courteous, and easy to talk to and deal with. There is always a live, friendly person answering the phone."
patrick smith
January 31, 2022
"Super fast. Always friendly and helpful. I feel like they know me."
M B (GeekyGoddess420)
January 5, 2022
"Always have had wonderful experiences dealing with the office. ♡"
Lee Page
October 28, 2021
"Great service and people to deal with!"
"Why thank you Leland. You are appreciated as well."
Andrew Klein
October 25, 2021
"Love the new location, much easier with the new drive through, thank you guys for making me feel like family !"
"We are pleased to be able to offer easy parking, a new drive thru for id cards, claim checks & to make payments. Thank you Andrew."
Jason Brooks
September 22, 2021
"Always top notch!"